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FAQs 

Are you licensed and insured?

Yes we are! We are insured and licensed in our county. If your venue requires a license, client will be responsible for any fees to obtain the required documents and registration.

Can you setup the photo booth outside?

We would be happy to set-up outside! If this is part of your event or vision, We will try our best to provide you with the best results, all the while protecting our equipment. Therefore, we will have a tent or extra protective gear to use to protect our equipment and set up. This may incur a small rental charge. If you have any questions, please do not hesitate to contact us!

Do we get a copy of the online gallery? And when?

Online gallery that includes all captures, photos and boomerangs, will be sent within 48 hours from conclusion of the event.

 

If event falls on the earlier part of the weekend, Friday and Saturday, album will be sent no later than end of day that Monday. 

When do you arrive to my event to set up?

We will arrive at least 1 hour prior to your event. We may need additional time prior to the event if there are additional add-ons or extras, therefore we will need access to the venue ahead of time.

 

Set up and breakdown is included in all of our packages and does not affect the total time.

What is the process for booking with you?

Please fill out our inquiry form by clicking the button below and we will get back to you by end of today. Once we receive the retainer, we will contact you to start personalizing your event! Communication is important to su, so we want to ensure we provide a great experience for you and your guests!

I don't care for the photo templates, props, backgrounds you have. Can I request one?

Yes! You can! Once we receive a signed contract and retainer, we will be happy to work with you on custom requests.

 

Want a certain photo template? We can do that with our system! Send us your idea and we can make that happen. 

Backdrops and props will incur a small processing fee if we do not have that backdrop in stock. 

How does the payments work?

We use our own client flow management platform to send out our contracts, invoices and collect payment!

 

Our payments are split into two once we have a contract written up and details finalized:

 

Retainer: We require a $100 retainer and a signed contract to hold your date . This payment is non-refundable and helps to secure your date on our calendar. This retainer will be applied to the rest of your balance. As soon as we receive your retainer we will hold that day and time for you. You will receive a confirmation email that your date is locked for your event!

 

Balance: Rest of balance is due 14 ays before the event. We will send you an invoice by email once deposit and signed contract is complete.

 

What if I didn't get a copy of my photo?

If you don't receive a copy of your photo, either digitally or printed, you will need to contact the planner, host or event coordinator of the party or event you attended who will have access to the full gallery.

What is required for our photo booth?

We require a minimum of 10' x 10' leveled ground for our photo booth set up for our backdrops and table for props or extras.

We also require WIFI connection. 

*If we deem the area for set up it unsafe for our staff and equipment, we will request to move to a safer location.

Why do you charge sales tax?

We want to ensure that all parties are being charge accurately and responsibly. Therefore any physical items produced by our company, like prints or our scrapbook albums will be charged the appropriate sales tax at time of contract signing and included in that invoice.

What does customizable photo template mean?

We want all of our clients to be happy with their photos and the templates, therefore when the package is booked, we will send you our customizable questionnaire for you to complete. Here you can select photo template, backdrop, and more. 

 

When do you arrive to my event to set up?

We will arrive at least 1 hour prior to your event. We may need additional time prior to the event if there are additional add-ons or extras, therefore we will need access to the venue ahead of time.

 

Set up and breakdown is included in all of our packages and does not affect the total time.

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